Redefining Logistics: Fast, Reliable, and Transparent Delivery.
Context
“In a highly competitive logistics landscape, Angkutin emerged to address the growing demand for an expedition service that is not only fast but also transparent and easily accessible. This project aimed to create a digital interface capable of resolving common user pain points, such as a lack of shipment status visibility or complexities in the booking process. Our goal was to ensure that every step, from order placement to goods receipt, feels seamless and hassle-free for the user.”
Details
Time Frame:
Jan 2019 – Jun 2019
Role:
Involvement:
Web Interface, Prototyping
Overview
The primary objective of the Angkutin project was to design a comprehensive digital interface that streamlines the process of package delivery and tracking. Our aim was to create an intuitive and reliable platform that not only meets the logistical needs of users but also establishes a distinct and trustworthy brand image in the highly competitive expedition services market. We focused on enhancing user experience through clear navigation, transparent information flow, and efficient service accessibility, ensuring Angkutin stands out as a preferred choice for reliable shipping.
Challenge
The main challenge in developing Angkutin’s interface was to differentiate it from a multitude of existing logistics and expedition services. This involved not only creating a visually appealing and user-friendly platform but also addressing core pain points commonly faced by users, such as convoluted tracking systems, unclear pricing, and concerns about package safety.
We needed to convey reliability and efficiency through design, build trust with potential users, and cultivate a sense of seamless experience that encourages repeat usage, all while innovating within the established norms of the logistics industry.
Solution
To address the challenges and fulfill the objectives of Angkutin, our solution revolved around a user-centered design approach. We developed a highly intuitive web and mobile application interface featuring:
- Simplified Onboarding & Booking Flow
- Real-Time, Transparent Tracking
- Clear Pricing & Service Options
- Dedicated Customer Support Integration
- Visually Coherent and Accessible Design
Results
The implementation of Angkutin’s redesigned interface is anticipated to significantly improve user satisfaction and operational efficiency. We project
- Increased User Engagement & Retention
- Reduction in Customer Service Inquiries
- Enhanced Brand Perception & Trust
- Potential for Market Share Growth